How to play
Participation in our prize draw is simple and hassle-free. Here’s a step-by-step guide to help you get started.
Note: it is important to read the full terms & conditions which will apply, as the following is only a summary.
Join the draw
Purchase a ticket through our website – or enter for free using the postal route by sending us a postcard with your details (see schedule 1 to the T&Cs). The paid and free entry routes have equal chances of winning.
Watch live draw
Check the main prize page for the draw time and date. Then tune in to our Facebook or other social media page as noted on our website to watch the draw live and discover if you are the lucky winner. The anticipation is part of the fun!
Receive your prize and share
Winners will have their prizes delivered to them. Share your happiness with our community by sending us a photo of you and your prize, which we will feature on our website.
No Refunds
Typically, raffle ticket purchases are non-refundable.
Platform
The draw will be held at the recommended online platform or by free postal entry
Terms & Conditions
Familiarise yourself with the terms and conditions of the raffle competition (the T&Cs) and follow them accordingly.
18+
You must be 18 years old or over to enter a raffle competition.
Online or Free Postal Entry
Tickets may be purchased by online method or obtained free by postal entry.
Email notifications
Draw winners will be notified by email address.
Claiming Your Prize
Please, follow the rules.
Receive email notification
The winner’s email notification will include detailed instructions on how to claim your prize.
Follow instructions
Follow the steps provided on the notification email to ensure a smooth prize collection process.
Claim before deadline
Pay attention to the deadline mentioned in the notification. It’s important to claim your prize within the specified timeframe.
Frequently asked questions
Everything you need to know about raffle competitions.
How do I enter a competition?
- Choose the raffle you would like to enter.
- Select either (a) a number or numbers from the ticket selector or (b) by the lucky dip (each being a separate entry)
- Checkout with your payment details.
- Note the confirmation screen and receive an email stating your Entry Number(s).
- Check your entries against the entry list at the foot of each Raffle page.
OR
Register online and then send us your postcard entry/ies (see the T&Cs.) and get a random number(s) selected for you.
Can I enter more than once?
Yes, you can enter as many times as you like into the same Raffle, up to the maximum stated on the Raffle page.
If you exceed the limit of entries allowed per person, you will receive notification to the effect that you know you cannot enter any more into that same Raffle.
(For full details, see the T&Cs.)
How is the winner picked?
When the Raffle closes, it will appear on the Closed Raffles page. You will be able to see a list of all entries. Please follow us on social media and make sure to have your notifications on. The draw will be live and will employ the Google Random Number Generator, or similar technology. The winner will usually be called up during the live draw.
(For full details, see the T&Cs.)
How is the prize delivered?
After the winner is announced, we will get in touch to arrange a suitable delivery time and date. If the winner is local, we may hand-deliver the prize.
(For full details, see the T&Cs.)
Can I come to the live draw?
All draws are carried out through our social livestreams. You will not be able to attend the physical draw, but you will be able to watch it live.
What if the winner doesn't answer on the live draw?
We will have all the winners’ contact information, so we will get in touch with them via those details after the livestream has ended, if we cannot get a hold of them during the live draw.
(For full details, see the T&Cs.)
Which cards do you accept?
We accept only Visa and Mastercard.
What happens if a competition doesn't sell out?
We will draw the prize even if the Raffle does not sell out.
(For full details, see the T&Cs.)
How do I enter for free?
You can find details on how to enter for free in our T&Cs, Schedule 1.
(For full details, see the T&Cs.)
How do I close my account?
Send us an email to [email protected] with the subject ‘CLOSE MY ACCOUNT’, from the same email address as you use for your account.
(For full details, see the T&Cs.)
How do I remove my saved cards?
Go to your account dashboard by clicking on ‘MY ACCOUNT’, then on ‘PAYMENT METHODS’. There you can remove any saved cards.
(For full details, see the T&Cs.)